Jul 15

Telegram trigger not enrolling contacts into a GHL workflow.

Hi Telegrapp team.We are reaching out on behalf of one of our client accounts (Bali Baza, sub-account in GoHighLevel).Issue: Telegram trigger not enrolling contacts into a GHL workflow.What is working:- Telegram is connected and active via Telegrapp.- When a Telegram message is received, a contact is successfully created in GHL.What is not working:- The created contact is not being enrolled in the workflow "New Leads from Sales Agents Phone."- The workflow uses a Telegram trigger (Customer Replied / inbound message).- We deleted the existing trigger and re-added it fresh. The issue persists.- The contact is created but the workflow does not fire for that contact.Steps already taken:1. Confirmed Telegrapp integration is active for the sub-account.2. Confirmed Groups are enabled for both connected devices (Dan Bali Baza and Valeria Bali Baza).3. Deleted the Telegram trigger in the workflow and re-added it.4. Ran a test by sending a Telegram message from a non-admin number.5. Contact was created successfully. Workflow enrollment did not trigger.We believe this may be a known issue with how Telegrapp fires workflow triggers after an account change on this sub-account. Could you confirm whether this is something on your end and advise on the correct fix?Account details available on request.

Pending